Frequently Asked Questions
Why choose us over an independent cleaning person?
There are many good reasons. As a member of the Association of Residential Cleaning Services International (ARCSI), we make a commitment to a code of ethics, professionalism, and continuing education. Background checks are done before hiring a new employee. We provide both in-house and on-the-job supervised training. We carry general liability and worker's compensation insurance to protect you if an accident or injury occurs while cleaning your home. We comply with all state and federal tax laws so you need not worry about payroll taxes, or the possibility that you may be violating laws pertaining to the employment of home service professionals (A Word of Caution).
How many people will clean my home?
Our employees work alone or in groups of two with one team leader present at all times during scheduled routine cleanings. The initial deep cleaning will have two to four employees due to the size of the home and scope of the cleaning.
Will the same individual or crew clean my home?
We try to keep the same individual or crew in your home, however, there will be times when there may be another person. All employees are required to be familiar with each of the homes we clean should there be an absence.
Will all house cleaning visits cost the same?
The initial visit always costs more. This is because our employees always take additional steps to get the home up to our high standards. Once this initial visit has occurred, your home's cleanliness can be easily maintained on a recurring basis with our routine service visits charged at a flat rate.
How much will it cost to clean my home?
Every home is as unique as the people living there. Our initial pricing is based on many factors including the number of rooms, presence of pet hair, floor types, people living there and how frequently it is cleaned. We will monitor the actual cleaning time for the first 90-days of service and occasionally thereafter. During this time, if there is a noticeable difference in the time we spend cleaning your home we will contact you to discuss possible price and/or service revisions.
What should I do to prepare for my cleaners?
It is important for us to have uninterrupted access to the areas of your home that we will be cleaning. Our employees need to be able to work freely and without distractions. We ask that you provide a reasonably clutter-free home by picking up clothes, toys, books, footwear and other items considered clutter so the time we spend in your home can be as efficient as possible. If these items are not picked up and put away your cleaners may not be able to access all the surface areas that need to be cleaned such as counters, tables and floors. We also ask that you limit the number of people in your home when we arrive. If we are subject to distractions that affect our ability to perform our work in a timely manner, Clean Home Clear Mind reserves the right to charge for the additional time it is taking to perform our services and meet client standards.
What should I do with my pets?
We love animals and understand that pets are important members of your family. As long as your pet does not mind sharing their space we will gladly work around them. They are welcome to roam freely if not bothered when using the vacuum. However, if your pet is not comfortable with our employees being in their home or aggressive in any manner, it is best you restrict your pet from areas during the cleaning. Also, while we love pets, our team members will not clean up any animal feces, urine, blood or vomit.
Must I be home when my cleaners arrive?
It's up to you, but our clients generally prefer giving us keys. If you are not totally comfortable leaving us with keys then you must be home when your cleaners arrive. Please refer to arrival times and cancellation policy in the event we are not able to gain access to your home.
How are my keys protected?
Your key(s) are coded as soon as it enters our office and stored in a secure lock box to which only management has access. Your key will be given to the team leader on the day of your scheduled cleaning. At the end of the day, all keys are returned to management and secured in the lock box. Ever get locked out of your home or misplace your house keys? Not to worry since we're local and can come to your rescue. Give us a call, text message or drop us an email and we will try our best to arrange being home so this way you can stop by and pick up your spare set. Just one thing, please make sure they are returned before your next scheduled cleaning service.
What time will my cleaners arrive?
We guarantee a specific arrival time for the initial deep cleaning. Thereafter, all scheduled routine cleanings are assigned a day, but not specific time because each home must receive the attention it deserves, not a set time. All homes will fall into one of three time zones: 9:00 AM-12:00 PM, 11:00 AM-2:00 PM and 1:00 PM-4:00 PM, Monday through Friday.
What if I only want a one-time cleaning?
While our business is built on a recurring client base, should our schedule permit it we will provide a one-time deep cleaning service. This service is based on a rate of $45 per hour/per cleaner plus tax and charged from the time we arrive until the time we have finished cleaning. One-time cleanings require a 5-hour/2-person minimum, 25% non-refundable deposit with balance due upon completion of the cleaning. Keep in mind that we never promise to to get a home completely clean in a certain number of hours. Typically it takes 5-7 hours to complete an apartment depending upon the number of rooms/size, people living there including pets, current condition, scope of the cleaning and if 2, 3, or 4 cleaners are needed.
What if damage or breakage occurs while cleaning my home?
Our employees will treat your home as if it were their own and exercise care when cleaning it. However, accidents do happen so if we are responsible for any damage we will leave a note for you on the day of the cleaning. We will make every attempt to repair, replace or pay for any damage or breakage caused by one of our staff. We assume no liability for damage including scratches to walls, floors or furniture, broken glass or heavy items not properly anchored to the wall prior to the start of each cleaning visit.
What is our non-solicitation policy?
Clean Home Clear Mind has invested time and money in the hiring, training and development of our employees. By using our services you agree not to solicit for hire any staff member introduced by us. If you hire and knowingly engage in a direct working relationship with any employee of Clean Home Clear Mind, a $2,500 referral fee will be due immediately upon employment, regardless of employment terms.
What about inclement weather?
There may be times during bad weather that we may not be able to get to your home. We must always consider the safety of our employees. Should this happen we will notify you immediately and attempt to reschedule your cleaning as soon as possible.
Do we provide a guarantee?
Our work is checked and re-checked, but as human beings mistakes do sometimes happen. If we fall short of meeting your expectations, kindly notify us within 24-hours of your service visit and we will gladly return to your home to clean or re-clean the area in question. This is our 100% satisfaction guarantee. However, please keep in mind that whenever we deep clean a home that is very dusty, things are being moved around while floors and carpets are being vacuumed and it is not uncommon for a light layer to resettle once we have finished cleaning a home.
What about gratuities?
Gratuities while not required are always appreciated. House cleaning is very physically demanding work and leaving a gratuity is a wonderful way to say "thank you, I appreciate your hard work." If you do decide to tip your house cleaner it is always best left in a separate envelope, which we would be happy to provide for you.
Didn't see your question?
If you have a question that you did not see addressed here please let us know. We would be happy to answer any questions or concerns you may have about Clean Home Clear Mind's cleaning services. Please feel free to email us at firstname.lastname@example.org and we will reply with an answer within 24-hours.